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Please note the last picture provided above is showing the pocket on this item, style DQ If you have any questions or need further assistance, please let us know and we'd be happy to help! The dress is very nice. Every dresses you buy is perfect and beautiful and and the shipping is very quick and I will shop again Thank you! I have contacted them on Facebook, Instagram, emailed, and called them about my dress exchange, and they still haven't responded.

They are ignoring me and not helping me with my dress. We can be contacted at support promgirl. I was completely scammed. I got a dress and the dress was way to big and super long.

I wanted to return it or get store credit, I was told the dress can't be returned or exchange and they recommend getting alterations or selling it locally. That is the stupidest thing a company would say to a customer, specially your new customers. Alteration would cost more than the dress it self and who do I look like to them selling dress locally.

Both Lynn the supervisor and Kathy the manager wasn't helpful, they both told me the same thing. I am never shopping here or would recommend to anyone. Tip for consumers: If the manager they have was able to solve the problem and considering person.

I am very disappointed with Prom Girl and the lack of leniency they have shown during these difficult times! We ordered two dresses in March that we needed for a wedding next month June.

We get told this month that the wedding has now been cancelled so I email CS to see if there is any way we can return the dresses for store credit as they have been sitting in the closet untouched and unworn. I explained how we didn't see the wedding cancellation coming from back in March or April and if there was any mercy on their part with their return policy during these difficult times. They were not helpful at all with our situation even though they said they would do their best to help during these difficult times.

I was told dresses bought in February or March were too far out to return but this was right before Coronavirus got bad and we were unaware of what was to come. Extremely disappointed and will not be buying dresses from them anymore with these absurd return policies. I made a return and received a full store credit for a dress that I bought.

When I tried to use the credit I was informed that prom girl file bankruptcy and a new company took it over. They are not honoring any store credit. Very disappointed with PromGirl's service. I was issued a store credit that was available to use up until Not to mention the horrible customer service and limited selection of dresses. Tip for consumers: Don't bother if you want to pay for cheap material and bad service.

The dress we purchased is absolutely beautiful. The color was what we expected. The quality was great. The sizing chart did NOT match the measurements. My daughter is a size 2 and only 5'1" so length was not expected to fit , but her measurements said she was a large, which we went with gut and did not select. We ordered a medium, which is still too big.

I do feel free exchange is appropriate. Otherwise, it shipped so quickly and is beautiful. We're happy the dress is beautiful! The size charts provided are from the designer or manufacturer of the item to be used as a guide.

The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you. Please message us with your order number if you need any assistance and we'd be happy to help!

My experience was overall bad. I have placed two orders with them. However the dress didn't fit so I had to return it. I asked for a redo with the coupon since I still wanted to purchase from them and they simply said no.

Fine, their dresses are cute so I ordered anyway. Their website states "Free returns and exchanges" but this is not true. They still charge you for shipping which is deducted from your reimbursement. So now my second order.

I ordered two dresses because I didn't know which one was going to fit since they're sizing doesn't seem to be consistent. I pick one dress and go to ask for a return on the second dress. This is when I find out about their 7-day return policy.

I was on the 9th day when I first tried to do a return. Both dresses are in original condition; on their hangers, inside their bags, with the tags on. I understand it is my fault for not knowing about their extremely short return period. Most places offer 30 days. Not Promgirl. I explain the whole situation. My event date isn't even here yet, which I put into their pre-order questionnaire about why you're buying the dress.

There is no way to get in touch with them over the phone. Their only number sends you to a voicemail. Via email, they refer me to their policy guidelines. Which I had already explained I read after not being able to start a return on their website.

I acknowledge I read it too little too late and ask to speak to a supervisor. They tell me they won't make any exceptions and so I ask for a supervisor again. Apparently, they don't have any. Still waiting for a response. Again, I understand it's my fault for not reading their return policy but it was an honest mistake. I was two days over and they have no sense of compassion. They only seem to care to get their money.

Unfortunately we are usually unable to provide fabric swatches. How do I return an item? Request a return authorization number RA via email at returns promgirl. Please include your full name as it appears on the invoice and your order number. Once approved, a return authorization number will be emailed to you. How do I exchange an item? Once approved, an Exchange Authorization EA number will be emailed to you.

This amount will defray the costs for the second shipment. Why are your dresses so inexpensive? Because we have the ability to offer these dresses online, our overhead is low. What is your return policy? We hope you love your purchase, but if you are not satisfied, we accept returns for a refund.

Final Sale items cannot be returned or exchanged. You must request a return authorization number and ship the item back within 7 days after receiving your order. A prepaid shipping label request can be made during the RA request process, or you can provide your own label using any other trackable method.

Read our full return policy here. What forms of payment do you accept? You can pay via checking account using PayPal. Get more information on payment options.

Yes we do! Purchase Prom Dollars here! Like being first? Email Sign Up! About PromGirl. Cool Stuff. Things To Know. Facebook Pinterest Twitter Instagram Youtube. All Rights Reserved. Terms of Use Privacy Policy. Additionally, we offer speedy delivery with unmatched same day shipping to get you that special dress in time for your big event.

We work hard to make PromGirl. It's important to feel safe while shopping online, which is why we secure your personal information with Comodo secure certificates and will never sell your contact information. For your convenience, we happily accept Paypal and all major credit cards. Sign in. Track My Order.

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